Deliveries

1. YOU MUST ENSURE THE ITEM/S WILL FIT IN YOUR DOOR/PROPERTY. IF WE CANNOT GET THE ITEM INTO THE PROPERTY WHICH YOU HAVE SIGNED FOR AND CONFIRM, WE RESERVE THE RIGHT TO LEAVE ITEMS AS CLOSE TO THE PROPERTY AS WE CAN OR ALERNATIVELY WE WILL RETURN THE ITEM TO THE WAREHOUSE AT THE EXTRA COST OF £25 WHICH WILL BE TAKEN FROM YOUR CREDIT NOTE. NO CASH REFUNDS WILL BE ALLOWED.

2. YOU WILL PROVIDE CLEAR ACCESS FOR THE DRIVERS—ALL OBS

TRUCTIONS MUST BE MOVED BEFORE DELIVERY OF THE ITEM

3. THE DELIVERY TEAM WILL NOT REASSEMBLE ITEMS DELIVERED

4. WE CANNOT GUARANTEE DELIVERY DATE, OUR VAN TEAM WILL LIAISE WITH YOU.

TO CONFIRM — IF WE CANNOT GET THE ITEM INTO THE PROPERTY,

WE RESERVE THE RIGHT TO LEAVE ITEMS

AS CLOSE TO THE PROPERTY AS WE CAN/CHARGE A RETURN FEE

For any queries, please email charityshop@madm.org.uk

Thank you for purchasing from MADM and we hope you enjoy your item.

Updated 20/02/26